Refund policy

Returns and Refunds

We offer a 14-day return policy. You have 14 days after receiving your order to request a return.

Return eligibility

To qualify for a return, the item must be:

  • Unworn, unused and unwashed

  • In the same condition in which it was received

  • In its original packaging

  • Accompanied by proof of purchase

Because our knee supports are worn directly against the skin, products showing signs of wear, washing or use cannot be returned unless they arrived defective or damaged.

To request a return, contact us at ascommerce.support@gmail.com. If your return is approved, we will provide the correct return address and return instructions.

Do not return an item without contacting us first. Items sent without prior authorization may not be accepted.

Return shipping

For returns caused by a change of mind, an incorrect size selection or another customer preference, the customer is responsible for the return shipping costs.

If we provide a prepaid return label for such a return, its cost may be deducted from the refund. We will inform you of this cost before the return is approved.

If the item arrived damaged, defective, incomplete or incorrect, please contact us as soon as possible. When the issue is confirmed, we will provide an appropriate solution at no additional cost to you.

We do not charge a restocking fee for approved returns.

Damaged, defective or incorrect items

Please inspect your order after delivery. If your item is damaged, defective, incomplete or different from what you ordered, contact ascommerce.support@gmail.com and include:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the product and packaging

Depending on the circumstances, we may offer a replacement, resend or refund. We may not require the damaged or incorrect item to be returned.

Size and fit

Please consult our size guide before ordering. Unused items ordered in the wrong size may be returned under this policy, but the customer is responsible for the return shipping costs.

Cancellations

Contact us immediately if you wish to cancel or change an order. We will try to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or fulfillment.

Exchanges

The fastest way to exchange an item is to request a return and, after the return is approved, place a separate order for the preferred item.

Bundles

When an individual item from a discounted bundle is returned, the refund is based on the discounted price paid for that item, not its regular individual price.

Non-returnable items

We cannot accept returns of:

  • Items that have been worn, used or washed

  • Items returned without authorization

  • Gift cards

  • Items damaged through misuse or improper care

This does not limit any rights you may have under applicable consumer law.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to process the refund. If more than 15 business days have passed since we approved your refund, contact us at ascommerce.support@gmail.com.

Original shipping charges are non-refundable, except when the item arrived damaged, defective, incomplete or incorrect.