Shipping policy
Shipping Policy
Last updated: August 30, 2026
Shipping Destinations
We currently ship to eligible addresses within the United States. If your address is accepted during checkout, shipping is available to your location.
Some PO boxes, military addresses, United States territories, or remote locations may have limited delivery options.
Shipping Cost
We offer free standard shipping on all eligible United States orders. The shipping cost displayed at checkout is the final shipping charge for your order.
Processing and Delivery Time
Our estimated total delivery time is 7–15 business days after your order is placed.
This estimate includes approximately 1–3 business days for order processing. Business days do not include weekends or public holidays.
Orders may occasionally take longer because of carrier delays, customs processing, severe weather, peak shopping periods, address issues, or other circumstances outside our reasonable control.
If we become aware that we cannot ship your order within the promised timeframe, we will contact you. Where required by law, you will be given the option to accept the delay or cancel the affected order for a full refund.
Order Tracking
When tracking becomes available, you will receive a shipping-confirmation email containing your tracking information.
Tracking information can take several business days to display its first update after the parcel has been handed to the carrier. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
Fulfillment and Separate Packages
Products may be shipped directly from an international fulfillment partner.
When an order contains multiple items, the products may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple packages.
Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately at ascommerce.support@gmail.com. We will try to update the address, but changes cannot be guaranteed once the order has entered processing or has been shipped.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional reshipping costs may apply where permitted by law.
Delayed or Lost Orders
If the estimated delivery window has passed or your tracking has not updated for an extended period, contact us at ascommerce.support@gmail.com with your order number.
We will investigate the shipment with our fulfillment partner or carrier. Depending on the outcome, we may arrange a replacement or refund in accordance with our Return and Refund Policy and applicable law.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location;
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Ask other members of your household or nearby neighbors;
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Check for a delivery notice; and
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Contact the shipping carrier.
If the package remains missing, contact us promptly at ascommerce.support@gmail.com so we can assist with an investigation.
Damaged or Incorrect Orders
Inspect your order after delivery. If the product arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs or video of the issue.
Please review our Return and Refund Policy for further information.
Customs, Taxes, and Duties
Orders may be shipped internationally to the United States. Applicable taxes or charges are handled as displayed during checkout and in accordance with applicable law.
Customs inspections may occasionally delay a shipment. We do not control customs-processing times.
Contact
For questions about shipping or delivery, contact: